One product from first hello to closed deal
Live chat, an AI agent, a shared inbox, CRM, lead routing, automation and analytics — working together in one platform we host and manage for you.
The building blocks
Each module is powerful on its own — and far more powerful together.
Live chat
Real-time, WhatsApp-grade messaging.
AI agent
Instant, 24/7 first response.
CRM
Leads, stages, notes, follow-ups.
Analytics
Reports, attribution & export.
Conversations customers already know how to use
- Sent → delivered → read (green) receipts, both directions
- Live typing pills, image attachments, reply-to quoting
- Branded page at
/p/{slug}or an embeddable widget - Cross-session resume — conversations pick up months later
Feels human
1-second pause, typing pill and auto read-ticks before every reply — no "bot" tell.
Knows when to escalate
Hands complex or sensitive chats to a human — and never tries to take them back.
Answer every visitor in seconds, day or night
- Add your own AI API key (Claude or OpenAI) — no lock-in
- Write & customise your own prompt; AI qualifies leads by it
- Route any % of chats to AI — gradual rollout or A/B vs humans
- Safety net — falls back to a human if the AI provider errors
- One master switch; auditable in the QA console
Leads move forward on their own
Pipeline stages
New → Qualified → Not Qualified → Converted, filterable across every report.
Notes, follow-ups & lead assignment
Per-lead notes, follow-up dates, "due today" reminders — and assign any lead to a specific agent.
Auto-assignment
Round-robin routing with per-agent limits, queue draining and offline parking.
Four lead sources
Chats, web-form leads, CSV uploads & Google Sheet sync — unified in one CRM.
Background sweepers
Visitor-offline, agent-inactivity and AI-fallback timers keep state correct automatically.
Conversion events
Lead-stage changes fire Meta Pixel / GA4 events with the original UTM for smarter ad spend.
Know exactly what's working
Every report stays fast and exports to CSV — the same whether you have 100 conversations or 100,000.
- Chats & Chat-data reports with one-click PDF transcripts
- Marketing: user data & deep visitor analysis (UTM, device, geo)
- Agent working-hours & attendance, assignment & lead-conversion reports
- Four back-office roles: Admin · Manager · Agent · QA
See the whole product on your use case
A short walkthrough of live chat, the AI agent and the CRM — mapped to how your team works.